FAQ

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: After placing your order, please allow 1 to 3 business days to have your order processed. Our fulfillment warehouses pack your order and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number via email. If you did not receive the order tracking number after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: HOW LONG DOES SHIPPING TAKE?

A: Our warehouses are located all over the world. But on average we have a 1-3 days processing time and shipping takes 5 to 12 business days.

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We offer free worldwide shipping.

Q: WHAT IS PRIORITY SHIPPING?

A: Priority shipping means we will prioritize your order over the other orders and process it as fast as possible to minimize the shipping time.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Proceed to Checkout. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: DO YOU PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to provide you with the best shopping experience. You can simply contact us at support@cisoly.com and we'll handle it!

Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: Absolutely! We offer a 30 day money-back guarantee on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us and we will get back to you as soon as possible. You can contact us at our contact page or send an email at support@cisoly.com